Customers

Golf Zoo

Company Profile:


Golf Zoo is one of the leading providers of golf vacations in the United States with offices in Maryland, South Carolina, and Arizona. Their nationwide network of golf vacation reservation agents is connected in real-time to Golf Zoo's central reservation's call center to provide its customers with a superior customized golf vacation planning service.
GolfZoo.com was recently recognized by Forbes Best of Web as a top favourite in their Golf Travel category.
 
Golf Zoo
 

Scenario:

Golf Zoo wanted to develop one of the first nationwide golf vacation packaging companies in the United States. Their business model was focused on creating a de-centralized network of golf vacation specialists located in key golf vacation destinations that were integrated on the same reservation system and Internet Booking Engine. They wanted to aggressively use the Internet to create new low cost distribution via affiliate programs and other third party channels.

Software and Services Used:

ResLogic's Travel Reservation System
ResLogic's Internet Reservation Engine
ResLogic's Website Design Services

Solution:

Successful Startup
"We launched Golf Zoo in September 2001. Not exactly the best timing for a new travel start-up", laments, Chris Parcell, Golf Zoo's Director of Sales. "Luckily we selected a reservation system and Internet Booking Engine that was affordable, yet powerful enough to meet our innovative technology needs. Six months later everything started to fall in place for us. We launched an aggressive marketing plan directing traffic to our new Internet Reservation Engine. Before you knew it, we were getting an average of 200 online trip quotes every day," explains Parcell.

Affiliate Program takes off
"Once we launched our new re-designed website in fall of 2002, our affiliate program began to pick up momentum. It seems like everybody wants to become an affiliate member of Golf Zoo and brand our golf vacation engine on their websites. This has become a very cost effective marketing tool for us since we only pay royalties to our affiliates when we book business referred by them. It's a guaranteed return compared to upfront advertising. It's so easy to set-up new private labels in the system. It only takes a few minutes, and just about everything can be customized for each private label", explains Parcell.

Solid Backend
"Although the Internet Reservation Engine is very sexy and works great, it's the integrated Travel Reservation System that puts in altogether. It does everything.from making trip quotes, ordering supplier services, writing checks, taking payments, tracking profitability, you name it. We shopped around, and couldn't find a system nearly as powerful as this in this price range."

Tools for Creative Marketing
With the help of ResLogic's Internet Marketing Services, Golf Zoo is now in the process of setting up a many new internally operated Regional Golf brands using the private label features of the Internet Reservation Engine. For example, they will be launching a series of single destination specific web sites such as www.oceancitygolfvacations.com. This will not only let them better target market their audience, but it will also improve their search engine placement using cross linking techniques.