Careers

Network/Software Customer Support Representative (Mid Atlantic States) ResLogic, Inc. (www.reslogic.com) ResLogic, based in the United States, is a rapidly growing company that offers innovative travel reservation and online travel booking engine solutions to leisure travel companies worldwide. ResLogic is seeking a full time Network & Software/Customer Support Representative to support their fast growing online travel reservation system business for their growing base of worldwide customers. Telecommute from your home office location.

Responsibilities:

• Support the IT systems for ResLogic and their customers.
• Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards.
• Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
• Handle incoming software support email and phone calls. Provide help to customer or re-direct inquiry to others if beyond your scope.
• Set-up, coordinate, and implement online software training for new customers.
• Log all support time (billable and non billable).
• Record customer reported software bugs and customer feature requests.
• Assist with testing of new software versions.
• Assist with the remote installation of new client installations and system updates.
• Assist with online customer demonstrations of ResLogic’s reservation technology products.
• Assist with creation of user documentation.
• Attend industry trade shows, as necessary.
• Conduct software-training onsite at our customer’s location. (Onsite training does not occur that often)

Qualifications & Experience:

• Microsoft certification is preferred. Minimum of two (2) years related IT experience is required. Experience with Microsoft 2000 professional, Windows XP, Microsoft 2000, and Microsoft office production software required.
• Experience with scripting languages preferred.
• Native English speaker.
• Excellent communication (verbal & written), and people skills.
• Ability to handle many tasks at once.
• Good follow through and organizational skills.
• Technically-savvy with ability to communicate technical product features effectively and enthusiastically.
• Knowledge of travel industry and experience with travel reservation software a big plus.

Compensation & Benefits:

• Competitive salary plus incentives
• 3 weeks Personal Time Off.
• Telecommute (work from home): ResLogic will reimburse for monthly Internet and business telephone expenses. You must provide your own computer.